Frequently asked questions.

Not for quoted jobs. If you need us to come and find a fault, there's a fixed diagnostic fee that covers the first hour on site. We tell you what it is when you book. If we fix it there and then, that fee comes off the repair.

Most jobs we can price from a photo and a description: downlights, power points, fans, switchboards, EV chargers. Renovations and fit-outs we quote off plans or a site visit, broken into rough-in and fit-off. The quote is the price unless we find something unexpected, and if we do we stop and talk to you first.

Small jobs, usually within the week. Lost power or a safety switch that won't reset, we do our best to get there the same day. Renovation work gets booked around your builder's program. We don't run a 24-hour emergency service.

Yes. If we need to visit to quote a bigger job, there's no charge for that either. The only thing we charge for before quoting is fault finding, because that is the work.

Bank transfer or card on the day, or on invoice within seven days. For renovations and fit-outs we invoice by stage. We don't take cash-only jobs and we don't do "no receipt" prices.

Yes. A single power point is fine. Smaller jobs can be combined into one visit.

For inside work, yes, at least at the start so we can walk through what's being done, and at the end to see it. For meter boxes, outdoor lights or a garage with its own access, often not. We'll work it out when we book.

For a switchboard, yes, usually three to five hours. For most other jobs we isolate just the circuit we're working on, so the fridge and the Wi-Fi stay on. We'll tell you in advance either way so you can plan around it.

For ceiling work, move anything fragile off surfaces beneath where we'll be working. We bring drop sheets. For a switchboard, we need clear access to the board and to the roof manhole if there is one.

Tom or Nick, often with Ben. Whoever quoted the job is usually the one who does it. We'll be in olive work shirts with the logo on the chest, and we'll text you when we're on the way.

Yes. Old fittings, offcuts and packaging go with us. If we've been in the roof we put the manhole cover back and vacuum underneath it. It's a small thing that we hear a lot of electricians don't bother with.

In NSW, electrical wiring work must be done by a licensed electrician. That includes jobs that look simple, such as replacing a power point, a light switch or a light fitting.

What you can do yourself: change a light globe, reset a safety switch or circuit breaker, and plug in appliances. Anything that involves opening a fitting or touching fixed wiring is licensed work, and unlicensed work can void your insurance.

Ask for the licence number before work starts and check it on the NSW Government public register at verify.licence.nsw.gov.au. The register shows the licence holder, the licence class and whether it is current.

A licensed electrician will also give you a Certificate of Compliance for Electrical Work when the job is finished. Our licence numbers are on every quote and at the bottom of this page.

There is no fixed legal interval for an owner-occupied home. As a guide, have it checked when you buy a house, before a renovation, after flood or storm damage, and every five to ten years if the house is more than about 25 years old.

In between, press the test button on each safety switch every three months, and replace smoke alarms when they reach ten years.

A Level 2 Accredited Service Provider is authorised to work on the connection between the street and your building: the overhead or underground service line, the point of attachment and the metering.

You need one for a consumer mains upgrade, a move to three-phase supply, relocating the service line, a new connection, or a defect notice from the network. We arrange the Level 2 work as part of the job, so you deal with one person.

The switchboard and earthing, a trip test on every safety switch, smoke alarm age and operation, power points, switches and light fittings, and any visible wiring in the roof space or under the floor.

You receive a written report with photos, with each item rated as safe, needing attention, or unsafe, and a price for anything that should be fixed.

Yes. In NSW the electrician must test the work and give you a Certificate of Compliance for Electrical Work (CCEW) for new installation work and for alterations and additions. We email you a copy and submit it to the NSW regulator, and to the network operator where the work affects the supply or metering. Keep it for when you sell or make an insurance claim.

Unplug everything on that circuit, reset the switch, then plug things back in one at a time. If it trips when a particular appliance goes in, that's your culprit. If it trips with nothing plugged in, or you can't tell what's on the circuit, call us. Never tape it on or bypass it.

Signs it's due: ceramic fuses (the white ones with wire in them), a black panel behind the fuses, no safety switches, breakers that trip for no reason, or a board that feels warm. Also if you're adding anything big like an EV charger, induction cooktop or extension. More on switchboards.

New work does, and it's what we fit on every switchboard upgrade. Older houses often only have them on power points, or not at all. Lights, the oven, the hot water and the air-con are often unprotected. It's a cheap upgrade for what it does.

Smoke alarms have a date on the back and should be replaced every ten years. We fit interconnected alarms with a sealed ten-year battery, so when one goes off they all go off and there's no battery to change. NSW rental properties have their own rules; we can sort that for landlords.

If anyone is hurt or unwell, call 000. If you got a tingle from a tap or an appliance and you're fine, turn off the main switch at the switchboard and call us or Ausgrid on 13 13 88. Tingles from taps can mean a problem with the neutral or earth and should be checked the same day.

Yes, it's a big part of our work. We do the rough-in before the walls are closed up, then come back to fit-off once the cabinets and tiles are in. We're happy to work with your builder or directly with you. More on renovations.

Before the drawings are final, if possible. Moving a power point on paper costs nothing. Moving it after the joinery is in costs a lot. We'll come to a site meeting and mark out lights and outlets on the floor with you.

Yes. We'll talk through where you'll actually be standing and sitting, what you'll be doing there, and suggest a layout. It's usually fewer lights than people expect, placed better. More on lighting.

Maybe. An induction cooktop needs its own circuit, and if the board is old or full it may need upgrading or a sub-board added. We check this first, before we quote, so it's not a surprise halfway through the build.

Yes. Electrical installation for plant and equipment, including power and control cabling, motor and pump circuits, variable speed drives and control panels. See a recent project.

Yes. Early starts, after close, Saturdays. We agree the hours when we quote and tell you which parts attract after-hours rates.

Yes. We'll test, tag, fill in the log book and give you a report. We can put you on a reminder so it happens when it's due, not when the landlord or insurer asks for the paperwork. More on commercial.

Test and tag is the inspection and electrical testing of portable appliances and leads under AS/NZS 3760. Each item gets a tag showing the test date and when it is next due.

How often depends on the environment: every three months on construction sites, every six months in factories and workshops, and every twelve months for most offices, shops and cafés. Equipment that is never moved in a low-risk setting can go up to five years.

Yes. We set up a schedule that covers test and tag, safety switch testing, six-monthly emergency and exit light testing and thermal imaging of switchboards, and we keep the records your insurer or landlord will ask for.

Yes. A three-phase upgrade involves an application to the network, a new service line and metering through a Level 2 provider, and a new or upgraded switchboard. We manage the whole process.

It is usually needed for commercial kitchen equipment, large air-conditioning, machinery, or a 22 kW EV charger.

Yes. Common area and car park lighting, emergency and exit lighting, common switchboards, and EV charging in shared car parks. We work with the strata manager and provide itemised quotes for committee approval.

We don't run a staffed 24-hour line. Commercial clients on a maintenance schedule have a direct after-hours number, and those call-outs take priority.

If there is a fire or someone has had an electric shock, call 000. For fallen powerlines or a network fault, call Ausgrid on 13 13 88.

Yes. We hold ACMA cabling registration, which is required for any cabling that connects to the telecommunications network. Patch panels, wall outlets, Wi-Fi access points, point of sale and CCTV cabling, all labelled at both ends.